Last Updated: May 25, 2018
Bigelow Tea takes the privacy rights of our customers very seriously, and is committed to protecting the information collected about you. We respect privacy and your rights to control your personal data. We will be clear about the data we collect and why. We do not and will not sell your data to third parties.
- The Types of Personal Information We Collect
- How We Use Your Information
- What You Can Do To Manage Your Privacy
- Data Retention and Your Access Rights
- Security Of Your Information
- How To Contact Us
The Types of Personal Information We Collect
Information you provide to us
We only collect personal information you voluntarily provide to us, such as your name, address, phone number and email address; This information may be collected during shopping on our website or opting in to our email marketing lists.
Information we collect automatically
We automatically collect information about you by using cookies and similar technologies when you use, access or interact with us via our websites. However, if you do not wish to accept cookies, you can configure your browser to prevent cookies from being stored on your device or so that a message always appears before a new cookie is created. Any automatically collected personal information is deleted when a purchase transaction is completed and/or when you log out of your account.
We may also collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites. This collected information does not contain any personal information or reference to any specific person or computer.
Information obtained from other sources
We may receive information about you from other sources, including third parties with whom we offer co-branded services or engage in joint marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Collection and Use of Children’s Personal Information
Bigelow Tea does not market to or sell products intended for purchase by children, and does not knowingly collect any personal information from children. While visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.
How We Use Your Information
Bigelow Tea does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We collect information for the following purposes.
We use your name, address, phone number, billing information, and email address to register your account for certain Services we provide and to communicate important information to you.
To Provide Our Services and Operate Our Business
We may use your information to operate our business, including providing Products and Services you requested, and to provide you with support related to our products.
Customer Service and Technical Support
We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience.
Communicate with You and Tell You About Other Services
We may use your information to communicate with you about our products and promotions related to our products. Please see below under "What You Can Do to Manage Your Privacy" for the choices you have regarding these communications.
We may use any information you volunteer in any contact forms and/or emails you send to us in order to provide customer service related to Bigelow Tea.
How We Share Your Personal Information.
From time to time, we may need to share your Personal Information with others
Third Party Service Providers
We may share your information, including Personal Information with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, telephone communication, SMS (text messaging), advertising, fraud detection and prevention, customer care, third party surveys or performing analytics. These companies are authorized to use your personal information only as necessary to provide these services to us. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they're providing to us or on our behalf.
Response to Subpoenas and Other Legal Requests
We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief that we are required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request.
What You Can Do To Manage Your Privacy
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and current. Please inform us promptly of any changes to, or inaccuracies of, your personal information by contacting privacy@BigelowTea.com.
Updating Your Personal Information.
In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support. You can reach our customer support by using the contact information provided in the "How to Contact Us" section of this Policy. We will respond to your request within a reasonable timeframe.
Managing Marketing Communications From Us.
Bigelow Tea has an opt-in policy, where you choose to receive communications about our products and services. We will honor your choices when it comes to receiving marketing communications from us.
You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:
- You may contact Bigelow Tea at any time to request that your information not be shared with third parties (other than shippers to deliver Products to you i.e. the USPS).
- Access the opt-out link in any email communication from Bigelow Tea and/or Charleston Tea Plantation.
- Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications.
Data Retention and Your Access Rights
In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and Bigelow Tea’s records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, and complete any outstanding transactions and for the detection and prevention of fraud.
Your Access Rights
- Right to Access/Data Portability - You have the right to obtain a copy of the data we have stored about you delivered in a medium that allows the data to be transferred to another system.
- Right to Rectification - You have the right to request corrections or amendments to the data we have stored about you
- Right to be Forgotten - You have the right to request the deletion of the data we have stored about you
- Right to Restrict the Use of Data – You have the right to request that we stop using the information we have stored about you for any and all of the ways we may be using the information without deleting the data
Upon request and as required by applicable law, you may contact Bigelow Tea to confirm whether we maintain, or process on behalf of a third party, and of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information. Where you have determined that the Personal Information we collected about you is inaccurate or processed in violation of applicable law you may also request that your Personal Information be corrected, amended, or deleted. Requests for access to your Personal Information and to have it corrected, amended, or deleted should be sent to Privacy@BigelowTea.com or to the mailing address provided under "How to Contact Us."
Security Of Your Information
Keeping your Information safe is important to us. We provide reasonable and appropriate security measures in connection with securing and transmitting Personal Information we collect. Though no method of transmission over the Internet, or method of electronic storage, is 100% secure, We:
- Comply with applicable laws and security standards.
- Securely transmit your sensitive Personal Information.
- Train our staff and require them to safeguard your data. Limit the staff with access to your Personal Information.
- Transmit, protect, and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards.
How To Contact Us
Your California Privacy Rights
We do not share your Personal Information with third parties for their marketing purposes, if you have opted out of such information sharing.